Bureau Monitoring

WCG Security saves you time, resources, and capacity by taking full responsibility for all your monitoring needs for your own clients. 

Key features of our services include:

  • Use of your own ’1300' receiver numbers
  • Free incident reports emailed daily
  • Your own block of account codes
  • After hours answering service

State-of-the-art Control Room

Staffed 24 hours a day, 7 days a week, our Control Room means an operator will be there to answer your call whether you have an emergency or just a question. Our Control Room operators understand that efficiency is imperative; maintaining well established systems and processes as well as utilising state of the art technology is therefore at the core of how we operate. 

Proud Leaders

We have an impeccable track record as leaders in this space in the Wollongong and greater Illawarra region, having completed over 2,000 mandates to date.

VideoFied Monitoring

VideoFied is a wireless self-powered alarm with built-in video verification; effectively a video monitoring solution that is completely wireless. This system can be installed in half the time to hard-wired camera equipment. Videofied sends a 10 second black & white video clip to our Control Room where we can confirm the cause of the alarm. It is a cost-effective way to have CCTV monitoring for your premises.


Permaconn GPRS is a data network that enables always-on connections and is a key technology underlying our Bureau Monitoring services. 

The Permaconn GPRS system operates in private networks provided by Optus and Telstra via a virtual private network (VPN) that guarantees that all data transmitted and received is secure. This technology allows WCG Security to offer best-in-class, secure monitoring and communications between outstations and our Control Room hub.

Telstra Secure

Telstra Secure is a new high-security solution that provides services that are monitored by a centralised monitoring centre. It is the next generation of security services designed to provide businesses with a flexible, industry certified and secure monitoring system. The Telstra Managed Security Monitoring Solution is an integrated service operating over both wireless and wireline technologies.

By utilising ADSL and wireless technologies over the Telstra Next IP™ network, it provides a comprehensive, back-to-base security and remote video monitoring system with wider coverage, better cost-efficiencies, and stronger security. It’s the latest best-of-breed high-security back-to-base alarm monitoring service, and the only security service in Australia that is third party accredited to AS2201.5 standards (Levels 1 to 5, 1992 and 2008 edition).