Existing Alarm Service

WCG Security

Your Trusted Partner for Home Security Solutions in Wollongong

Do you find yourself facing issues with your existing alarm system? At WCG Security, we’re here to assist you. However, there are a few factors to consider before booking a service call with us:

Brand and Model of Your System

Our team in Wollongong specialises in various alarm systems, including popular brands like Bosch, Hills, DSC, Ness, Paradox, and Crow. With our expertise and readily available spare parts, we can efficiently address issues with these panels.

Brand and Model of Your System

Age of Your System

If your alarm system is over 10 years old, it might be time to consider upgrading. Older systems may require frequent repairs, and the lack of warranty coverage can be a concern. Think of it like repairing a decade-old computer – it's often more practical to invest in a modern solution.

Age of Your System

Access to Installer Code

Having the installer code can simplify the troubleshooting process. Without it, a full factory reset might be necessary, incurring additional reprogramming fees.

Access to Installer Code

Having the installer code can simplify the troubleshooting process. Without it, a full factory reset might be necessary, incurring additional reprogramming fees.

Common issues we encounter with alarm systems include

Backup Batteries

These should be replaced every 3-5 years to ensure uninterrupted operation during power outages.

Backup Batteries

These should be replaced every 3-5 years to ensure uninterrupted operation during power outages.

Detection Device Batteries

The batteries in sensors typically last 3-5 years and should be replaced as needed.

Detection Device Batteries

The batteries in sensors typically last 3-5 years and should be replaced as needed.

Faulty Sensors and External Sirens

Over time, sensors and sirens may fail and require replacement or servicing.

Faulty Sensors and External Sirens

Over time, sensors and sirens may fail and require replacement or servicing.

Security in your hands

As for servicing frequency, we recommend self-testing your system every 3 years, along with battery replacements. Professional servicing is advised unless you’re experienced in the matter.

Considering repair or upgrade options? While repairs on old systems can be costly, upgrading to a new system offers modern features like NBN compatibility and mobile app monitoring. Plus, our new systems come with a generous 3-year warranty.

Wondering when a quote turns into a service call? At WCG Security, if your enquiry pertains to an existing system issue, a service call charge may apply. Our service calls start from $170.00, covering initial labour and troubleshooting.

Why do we charge for service calls?

We believe in fair compensation for our technicians' time and expertise. After all, they're dedicated professionals committed to resolving your security concerns promptly. For reliable home security solutions in the Wollongong area, trust WCG Security to keep your property safe and secure.

Get in touch today

Existing Alarm Service

WCG Security

Brand and Model of Your System

Brand and Model of Your System

Age of Your System

Age of Your System

Access to Installer Code

Access to Installer Code

Common issues we encounter with alarm systems include

Backup Batteries

Backup Batteries

Detection Device Batteries

Detection Device Batteries

Faulty Sensors and External Sirens

Faulty Sensors and External Sirens

Security in your hands

Why do we charge for service calls?

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